Journal of Education and e-Learning Research

The gap between numbers of job seeker and employment opportunity had triggered HEIs in developing the best curriculum in equipping their graduates with relevant skills to face the competitive and challenging world of employment. Graduate Tracer Studies are essential as a way of understanding the relevance and quality of programs offered by the universities as well as the labor market. The study aims are: (1). to analyze the employment opportunity which can be filled by the SKPM Department graduates; (2). to analyze the curriculum quality in education process of SKPM Department; (3).Analyzing the relevance between MAMI curriculum with the employment opportunity of graduates. The study is categorized as qualitative descriptive using the survey method. The samples are graduates and academic staff selected through snow ball technique. Gap SERVQUAL Analysis used to measure the university quality service and determine the gap between level of importance and level of performance. Cartesian Diagram used to analyze the position of each attributes of all five dimensions in students’ perception. Based on the study result, concludes graduates’ importance degree towards education service quality given by SKPM Department still needs to be improved because it shows a negative gap value for every attribute of service quality. Majority of SKPM graduates absorbed by job market (86,5%) with an average 5.5 months waiting period after graduation. As much as 34% of SKPM graduates stated that minor courses were irrelevant with their current occupations.